Effective Date: 2026
Thank you for visiting Wagloop. We value every customer and are always ready to assist you with product questions, order support, return inquiries, policy clarification, and general feedback. Our professional customer support team is based in the United States and dedicated to providing fast, friendly, and reliable service for all pet families across the country.
Get In Touch With Us
Whether you have questions about our pet products, sizing guidance, order tracking, shipping delays, damaged items, refund requests, or brand cooperation, please feel free to contact us through the following official channels. We guarantee authentic and verified customer service for all Wagloop store orders.
Official Contact Information
Business Address: 5035 Red Maple Drive, Alhambra, CA 91801, United States
Support Email: [email protected]
Phone Number: +1323-356-8248
Support Hours: Monday – Friday: 9:00 AM – 6:00 PM PST Saturday, Sunday & US Federal Holidays: Closed
What We Can Help You With
- Product information, material details, size selection, and usage instructions for dog and cat supplies
- Order inquiry, payment confirmation, order modification, and order cancellation
- Real-time order tracking, shipping delay consultation, and logistics problem solving
- Damaged, defective, incorrect, or missing product after-sales processing
- Return, refund, and replacement application guidance and progress inquiry
- Promotion rules, discount code usage, and bundle package explanation
- Privacy policy, CCPA rights, and data protection related consultation
- Brand cooperation, wholesale, customized order, and business inquiry
- Customer feedback, suggestions, and complaint handling
Response Time Commitment
We strive to reply to all customer emails within 24 business hours. During peak shopping seasons or holiday promotions, replies may be slightly delayed, but we will always respond and resolve your issue as soon as possible. For urgent order problems, please clearly state your order number and problem description in your email for faster processing.
Customer Service Guidelines
Wagloop strictly follows United States e-commerce regulations, FTC consumer protection rules, and California CCPA privacy standards. We provide transparent, fair, and professional customer service for every user. We never refuse legitimate after-sales requests, never force customers to modify reviews, and never arbitrarily close valid dispute applications.
All customer consultation records, order data, and personal information are protected in accordance with our Privacy Policy and will never be sold or shared to third-party commercial institutions without legal basis.
Tips for Faster Support
- Provide your order number when consulting order issues
- Attach photos or videos for damaged, defective, or wrong items
- State your question clearly to help our team solve it efficiently
We sincerely hope every pet and every pet owner can have a pleasant shopping experience at Wagloop!