Effective Date: August 2026
We support reasonable returns and refunds to ensure customer satisfaction. This policy complies with US consumer protection rules and applies to all pet product orders.
1. Return Eligibility & Timeframe
Customers may request a return within 30 days of delivery. To be eligible for return, items must be unused, unwashed, undamaged, and returned in original packaging with all accessories included.
2. Non-Returnable Items
For pet health and safety reasons, used pet beds, grooming products, pet food, consumable supplies, and opened hygiene items are final sale and cannot be returned or refunded.
3. Defective or Damaged Products
If you receive defective, broken, or incorrect items, please contact us with photos or videos within 48 hours of delivery. We offer free replacement or full refund for verified defective products.
4. Return Shipping Cost
Customers are responsible for return shipping fees unless the return is caused by our error, defective product, or wrong item delivery.
5. Refund Processing
Approved refunds will be processed within 5–10 business days and credited back to your original payment method. Bank processing delays may apply.
6. Order Cancellation
Orders can be canceled before shipment. Once the order has been processed or shipped, cancellation is no longer available, and you must follow the return procedure.